Spring 2 Health is committed to handling personal information respectfully, lawfully, and transparently. We understand that the information shared with us can be sensitive, especially for NDIS participants, families, carers, nominees, and referrers.
1. Information We Collect
We may collect personal information when you contact us, submit a website form, make or receive a referral, express interest in working with us, or engage our services.
This may include names, contact details, NDIS-related information, support needs, health or disability information, emergency contact details, referral details, employment information, and any other information you choose to provide.
2. How We Collect Information
We collect information directly from you wherever possible. We may also receive information from authorised representatives, family members, carers, support coordinators, health professionals, referrers, or other service providers when it is relevant to providing support or responding to an enquiry.
Our website forms collect the details you enter and send them securely to our team so we can respond to your enquiry or referral.
3. How We Use Information
We use personal information to:
- respond to enquiries, referrals, and requests for support;
- assess suitability for services and coordinate care;
- provide disability support, social work, respite, community access, behaviour support, and related services;
- communicate with participants, families, carers, nominees, and support networks;
- meet legal, regulatory, NDIS, safeguarding, quality, insurance, and record-keeping obligations;
- manage employment or contractor enquiries; and
- improve our services and website.
4. Disclosure of Information
We only share personal information where it is necessary, authorised, or required by law. This may include sharing information with healthcare professionals, support coordinators, plan managers, carers, nominees, emergency services, regulators, insurers, or trusted service providers who help us operate our services.
We do not sell personal information.
5. Sensitive and Health Information
Health, disability, and support information is sensitive information. We only collect and use this information when it is needed to provide safe and appropriate services, where you have provided consent, or where permitted or required by law.
6. Website, Cookies, and Analytics
Our website may collect basic technical information such as browser type, device information, pages visited, and referral sources. This helps us keep the site secure and understand how it is used. You can control cookies through your browser settings.
7. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes limiting access to information, using secure systems where practical, and maintaining appropriate record-keeping practices.
8. Access and Correction
You may request access to personal information we hold about you, or ask us to correct information you believe is inaccurate, incomplete, or out of date. We may need to verify your identity before responding.
9. Complaints and Concerns
If you have a privacy concern or complaint, please contact us first so we can respond. We will take privacy complaints seriously and aim to resolve them promptly and respectfully.
10. Contact Us
For privacy enquiries, access requests, correction requests, or complaints, contact Spring 2 Health:
Email: info@spring2health.com.au
Website: spring2health.com.au